• If you have given out your credit or debit or ATM card information. 
• If you have given out your bank account information. 
• If you have given out your eBay account. 
• If you have downloaded a virus or Trojan that has captured information off of your computer. 
• If you have given out your personal identification information (e.g. Social Security Number, etc.).  
• For more information.

• Report the theft of this information to the card issuer as quickly as possible.
  • Many companies have toll-free numbers and 24-hour service to deal with such emergencies.
• Cancel your account and open a new one.
• Review your billing statements carefully after the loss.
  • If they show any unauthorized charges, it's best to send a letter to the card issuer describing each questionable charge. 
• Credit Card Loss or Fraudulent Charges (FCBA). 
  • Your maximum liability under federal law for unauthorized use of your credit card is $50. 
  • If the loss involves your credit card number, but not the card itself, you have no liability for unauthorized use.
• ATM or Debit Card Loss or Fraudulent Transfers (EFTA). 
  • Your liability under federal law for unauthorized use of your ATM or debit card depends on how quickly you report the loss. 
  • You risk unlimited loss if you fail to report an unauthorized transfer within 60 days after your bank statement containing unauthorized use is mailed to you

• Report the theft of this information to the bank as quickly as possible.
• Cancel your account and open a new one.

If someone else is using your account to bid, leave feedback, or list auctions without your permission:

• Contact eBay 
  • eBay has set up a link for HIJACKED ACCOUNTS 
  • If someone is currently listing auctions on your account, you may also use the hotline options:
    • Member Problems... Law Enforcement... Please Investigate a Current Listing for Possible Fraudulent Activity.
    • Please only use this option if there are current fraudulent auctions.
• Attempt to sign in and change your password.
  • If you are able to sign in, change your password and hint immediately, and begin to undo any damage done by the hackers.
    • Remove any bogus auctions, contact bidders and sellers, etc.
  • If you were unable to regain control of your own account, eBay will likely suspend it for a while until they complete their investigation

• Install and/or update anti-virus and personal firewall software.
• Update all virus definitions and run a full scan.
• Confirm every connection your firewall allows.
• If your system appears to have been compromised, fix it and then change your password again, since you may well have transmitted the new one to the hacker.
• Check your other accounts! The hackers may have helped themselves to many different accounts:
  • Check your eBay account, PayPal, your email ISP, online bank accounts, online trading accounts, Amazon.com and other e-commerce accounts, and everything else for which you use online password.

• Report the theft to the three major credit reporting agencies, Experian, Equifax and TransUnion Corporation, and do the following:
  • Request that they place a fraud alert and a victim’s statement in your file. 
    Request a FREE copy of your credit report to check whether any accounts were opened without your consent. 
  • Request that the agencies remove inquiries and/or fraudulent accounts stemming from the theft. 
• Major Credit Bureaus
  • Equifax - www.equifax.com
    • To order your report, call: 800-685-1111 or write: P.O. Box 740241, Atlanta, GA 30374-0241 
    • To report fraud, call: 800-525-6285 and write: P.O. Box 740241, Atlanta, GA 30374-0241 
    • Hearing impaired call 1-800-255-0056 and ask the operator to call the Auto Disclosure Line at 1-800-685-1111 to request a copy of your report.
  • Experian - www.experian.com
    • To order your report, call: 888-EXPERIAN (397-3742) or write: P.O. Box 2002, Allen TX 75013 
    • To report fraud, call: 888-EXPERIAN (397-3742) and write: P.O. Box 9530, Allen TX 75013 TDD: 1-800-972-0322 
  • Trans Union - www.transunion.com 
    • To order your report, call: 800-888-4213 or write: P.O. Box 1000, Chester, PA 19022 
    • To report fraud, call: 800-680-7289 and write: Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92634 TDD: 1-877-553-7803
• Notify your bank(s) and ask them to flag your account and contact you regarding any unusual activity:
  • If bank accounts were set up without your consent, close them. 
  • If your ATM card was stolen, get a new card, account number and PIN. 
• Contact your local police department to file a criminal report. 
• Contact the Social Security Administration’s Fraud Hotline to report the unauthorized use of your personal identification information. 
• Notify the Department of Motor Vehicles of your identity theft. 
  • Check to see whether an unauthorized license number has been issued in your name.
• Notify the passport office to be watch out for anyone ordering a passport in your nameFile a complaint with the Federal Trade Commission. 
  • Ask for a free copy of "ID Theft: When Bad Things Happen in Your Good Name", a guide that will help you guard against and recover from your theft. 
• File a complaint with the Internet Fraud Complaint Center (IFCC) 
  • http://www.ifccfbi.gov/index.asp 
  • The Internet Fraud Complaint Center (IFCC) is a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C), with a mission to address fraud committed over the Internet. 
  • For victims of Internet fraud, IFCC provides a convenient and easy-to-use reporting mechanism that alerts authorities of a suspected criminal or civil violation. 
• Document the names and phone numbers of everyone you speak to regarding the incident. Follow-up your phone calls with letters. Keep copies of all correspondence.

• http://www.consumer.gov/idtheft/ 
• http://www.identity-theft-help.us/ 
• http://www.identitytheft.org/ 
• http://www.usdoj.gov/criminal/fraud/idtheft.html 
• http://www.ifccfbi.gov/index.asp 
• http://www.ftc.gov/bcp/conline/pubs/alerts/phishingalrt.htm